100% of the appointment cost will be charged for cancellations or not arriving for your appointment.

Online bookings require full payment within thirty minutes (30 minutes) of the booking to confirm the appointment. The appointment cancels automatically if unpaid after 30 minutes. The booking confirmation email per se is provisional and do not guarantee an appointment, it’s merely an acknowledgement of the booking made. Your appointment is only confirmed once full payment has been made!

Customers must call at least 48-hours prior to the scheduled time to reschedule an appointment. Cancellations or rescheduling of appointments within 24-hours of appointment will be considered a late cancellation and 100% cancellation/no-show fee applies.

We do understand that emergencies arise and that it may not always be possible to give such notice.

Unfortunately, due to the increased number of late cancellations and no shows, it is not sustainable for the salon to bear such costs. No exceptions to the Late Cancellation / No Show Policy will therefore be allowed.

Online bookings carry a 100% late cancellation/no-show fee due to the management, administrative costs and 3rd party fees associated with secured online payments. In the event of a missed appointment/no-show the full amount paid will be forfeited and the client is kindly required to re-book.

Fees charged for late cancellations / no shows must be settled in-salon or EFT before your next appointment.

If unsettled, such charges will be added to your next appointment for payment. You will be informed in-salon or via email of such charges.

If you cancel an appointment within 24 hrs, we miss the opportunity to fill the gap or clients on the waiting list miss the opportunity to be served – The business consequently suffers losses If you are over 15 minutes late to your appointment, you will need to reschedule, and you will forfeit your deposit where applicable. We work very hard to schedule the right amount of time for each service and to provide each customer the quality time and service they deserve. Each appointment is scheduled to provide each client precise work and desired treatment outcomes. As a result, we will not rush your appointment or those of other clients.

We value our clients and therefore customer satisfaction is important to us.

Rescheduled appointments must be made within 48hours. If not, deposits will be forfeited/cancellation fee applies. Unfortunately, we cannot accommodate an appointment to be rescheduled more than once.

Although the Salon assumes no responsibility for reminding customers of their appointments; an automated email confirmation of your booking on the day you book as well as a sms reminder the day before your appointment will be sent to you. If you do not receive this then your information may need to be updated on our system, kindly talk to us.

We thank you in advance for your understanding and continued support.